New Nail Creations LLC (“NNC”) offers a full refund if an order is cancelled (in the manner described below) prior to the earlier of: (i) three (3) hours after the time the order is placed; and (ii) the time the order is prepared for shipment. Requests to cancel an order must be made via email to [email protected] and include an instruction to cancel the order and the subject line “CANCEL ORDER”.
Incorrect orders or an error made on NNC’s behalf will be reissued or refunded, as applicable. After your order has been shipped, due to the consumable nature of the products, NNC does not offer refunds, returns or exchanges. Please note that pedicure tools and instruments cannot be returned once they have been used and/or disinfected/sterilized.